Our Methodology
Our service strategy is based on the three most important pillars of our business, People, Technology, and Processes.
People
Driving Human Talent
Technology
Innovation in Customer Service
Processes
Optimization for Operational Efficiency
Our People
We focus on developing and training our team, cultivating a dynamic work environment that encourages creativity and dedication. By empowering our employees, we aim to deliver outstanding customer experiences and establish enduring relationships.
Our Technology
We leverage cutting-edge technological advancements to improve the shopping experience and optimize our operations. Our investment in technology enables us to offer personalized customer service.
FlexS-Connect
It is an information capture tool for Human Retail. It enables the collection of data through pre-designed surveys that are scheduled based on our clients' requirements.
HG Academy
It is an online training platform where we create customized training programs for each client. We assess the knowledge level of each company resource to accurately measure their expertise and identify opportunities for improvement.
SIAP
It is a tool that allows us to track our hiring and termination processes, manage payroll payments, and fulfill employer obligations. It is interconnected with our attendance database and notifies the recruitment area immediately upon termination to cover the position quickly.
Our Processes
Our methodology in processes is designed to maximize efficiency and productivity. Through the implementation of agile and sustainable operational practices, we strive to minimize costs, improve service quality, and ensure fast and reliable delivery to our clients.
